Shipping Policy

Effective Date: 26/05/2025

At Oud AlKhoori, we aim to deliver your orders quickly and safely. Please review our shipping details below.

1. Shipping Destinations

We ship across the UAE and internationally to selected countries worldwide.

2. Processing Time

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

3. Delivery Time

• Within the UAE: 2–5 business days.
• International: 7–15 business days (depending on destination and customs clearance).

4. Shipping Costs

• UAE: Free shipping on orders above AED 200. A flat rate of AED 25 applies for orders below AED 200.
• International: Shipping fees are calculated at checkout based on destination and order weight.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this to track your delivery status.

6. Delivery Issues

If your order has not arrived within the estimated delivery time, please contact us. We will work with our courier partners to resolve the issue.

7. Contact

For shipping inquiries:

Email: info@oudalkhoori.com

Call: +971 50 200 0971